Customer policy

Refund and Cancellation Policy

Effective July 31, 2026 · Version 1.0

No payment is requested until SignalWorks accepts a request and confirms its scope. Submitting the public request form is not a purchase.

Before payment

You may cancel an unaccepted or unpaid request at any time without charge.

After payment and before work begins

A full refund is available if you cancel after payment but before research or screening begins. Work begins when, after verified payment, the request enters in review or in production and SignalWorks actually begins prospect research or screening. A receipt, browser redirect, return page, or request acknowledgement does not start work and cannot establish payment.

After work begins

Once research or screening begins, the order is generally non-refundable. If SignalWorks cannot identify three evidence-qualified prospects within the confirmed niche and metro, you may choose either an agreed scope adjustment or a full refund. If SignalWorks cannot deliver the agreed materials, it will provide a full refund. Duplicate or erroneous charges will also be refunded.

Delivered work and revision

A material defect in the delivered work should first be addressed through the included bounded revision. The revision must be requested within five business days after delivery. Dissatisfaction based only on prospect response, outreach success, conversion, ranking, revenue, or another unpromised business outcome is not grounds for a refund.

How to request cancellation or refund

Email support@signalworks.runonauto.co with the request reference and a short explanation. Approved refunds may take additional time to appear depending on the payment provider and your financial institution.